Privacy notice for the Torero's rewards program

Last updated 5 October 2026

This explains what Torero's collects when you join its rewards program, what it is used for, and how to stop it. It covers the rewards program and orders you place through our online menu.

What we collect

Only what you give us, and what your visits produce:

• Your name, where you give one.
• Your mobile number, if you join by phone.
• Your email address, if you join by email.
• Your birthday, if you choose to tell us — the month and day only, never the year.
• Your points, and the rewards you have earned and redeemed.
• Orders you place with us: what you ordered, when, and what you paid.
• Receipts you photograph for us, and what we read from them — the shop, the date, the total, and a reference.
• A record of the messages we have sent you.

We do not collect your location, we do not track you across other websites, and we do not buy information about you from anybody else.

What we use it for

• Running the program: crediting your points and letting you claim what you have earned.
• Recognising you when you come in or sign in, so your rewards are on the right account.
• Sending you program messages — a welcome when you join, and offers from Torero's by text or email.
• Taking and preparing your orders, and telling you when they are ready.
• Choosing which offers to send you, based on what you have bought from us.

Text messages

If you give us your mobile number you are agreeing to receive text messages from Torero's about this rewards program: a welcome message when you join, and occasional offers. Message frequency varies. Message and data rates may apply.

To stop, reply STOP to any message. That takes effect immediately and you will get no further texts from us. Reply HELP for help, or use the contact details below. You can also just ask us next time you are in.

Consent to receive texts is not a condition of any purchase, and stopping them does not affect your rewards — everything you have earned stays on your account.

Emails

Program emails carry an unsubscribe link, and one click stops them. Your rewards are unaffected.

Who else sees it

This program runs on Splango, which stores this information and sends these messages on behalf of Torero's and only ever on our instructions. Splango uses established providers to deliver texts and emails — they handle what is needed to deliver a message and nothing else. Photographed receipts are read by an automated service so we do not have to type them out; the image is used for that reading and for settling any dispute, and for nothing else.

Beyond that, nobody — except where the law requires it of us.

How long we keep it

• Your account and its history: for as long as you are a member, so your rewards keep working.
• Receipt photographs: 90 days, then automatically deleted. We keep the amount credited and a fingerprint of the receipt after the image has gone, so the same receipt cannot be claimed twice.
• Sign-in codes: they expire in minutes and are deleted shortly after.

Your choices

• Stop texts at any time by replying STOP.
• Stop emails using the unsubscribe link in any of them.
• Ask us what we hold about you, correct it, or ask us to delete your account entirely.

Contact Torero's using the details below and we will deal with it.

Contact

Children

This program is not intended for children under 13, and we do not knowingly enrol them.

Changes

If this notice changes we will post the new version here and update the date at the top. The wording above is current as of 5 October 2026.